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Customized Performance Measurement Systems

Athenium's teamthink® technology can be used for a wide range of services applicable in varying industries and lines of business.

Typical Applications

Quality and Cost Improvement:
In every organization there are usually significant performance gaps between the best and worst team members. Athenium tools help identify the root causes of these gaps and associates financial consequences to both behavioral and process inconsistencies. By highlighting the areas with positive or negative outcomes, Athenium can help provide actionable feedback where it is needed.

Claims Process Review:
Turn existing claim audits into systematic performance improvement with measurable benefits. Typical Athenium implementations reduce leakage by 50% within 18 months.

Vendor Management Improvement:
Athenium measures the relative quality and consistency of every vendor in your system. Identify the root causes of performance gaps for each vendor and help improve their services through continuous feedback. It can also be used as a foundation for developing a vendor meritocracy.

Litigation Management:
A major factor in overall profitability for insurance carriers is litigation outcomes. Athenium tools help identify case management issues throughout the claims process that can significantly reduce litigation cost.